As a leading global online retailer, we ship thousands of orders daily all over the world. Just buy and enjoy our great service, we ship direct to your door.
Most of items will ship out in 24 hours. Some may take longer if your order includes popular items experiencing stock availability issues, the order can take between 3-5 business days to process. Need urgently or other issue, you can get help from our service team.
Note: In orders with more than one item, the processing time will be based on the item with the longest processing time.
Once ‘packed’ orders may not be changed or canceled. We offer a 15 day warranty upon receipt.
BlackHottie partners with major international shipping companies like DHL, UPS, FedEx, and EMS.
1. Do you ship the item to my country and what the shipping rates are?
We do worldwide free shipping.
2. How long will I receive items after I place an order?
Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)
4. How do I change the shipping method?
Once you have placed an order, the shipping method is not supposed to be changed anymore. However, you can contact us by firstname.lastname@example.org as soon as possible, if the order is still in early processing stage, you may able to change the shipping method.
5. How long will it take to receive items after I place an order?
When items are shipped out, we will send notification to your registered email address. The tracking number might not be available until a few days after dispatch, we will update the tracking information once it is available.
6. How to track my purchase?
Once you get the tracking number, you may check the item delivery status online by accessing the website of the related delivery company.
7. Why is my tracking number invalid?
The tracking information normally appears after 24 hours after shipping. If a tracking number is not searchable after this period of time, there are several possible causes:
The shipping company has not yet updated the most recent delivery information on their website; the tracking code is wrong; the parcel has been delivered a long time ago and the shipping company has removed it from the the tracking code history.
We suggest you can contact us by email@example.com in those situations and we will provide you with your tracking number. We will contact the delivery company on your behalf and you will be informed once there is further information.
USA 2-4 business days
CANADA 3-5 business days
EUROPEAN 3-5 business days
AFRICA 5-7 business days
AUSTRALIA 3-5 business days
• Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is out of our control. Normal service resumes immediately after each holiday.